Question 1

Are pieces ready-to-wear or made-to-order?

Accepted Answer

Rochet Creations offers both ready-to-wear and made-to-order pieces.Most of our signature designs are made-to-order—meaning the design is already part of our collection, but we create your piece once you place an order.We also offer custom orders for clients looking for something uniquely designed around their vision.From time to time, we release mini-collections and select ready-to-wear pieces that are available immediately.

Question 2

How does the custom-order process work?

Accepted Answer

Simply submit a custom request form, and we’ll contact and, guide you through the process: consultation → order confirmation, deposit & measurements → creation → pickup, delivery or shipping.

Question 3

What is the standard processing time for crochet orders?

Accepted Answer

Our standard processing time is 1–2 weeks, allowing us the time to carefully create each piece to our quality standards.During peak seasons, holidays, or periods of high demand, processing times may be extended. We’ll communicate any anticipated delays and do our best to keep your order on schedule.

Question 4

What are Rochet’s prices like?

Accepted Answer

The price of handmade crochet custom pieces can vary based on several factors, including the complexity of the design, materials used, and time required for production. Due to these variables and potential changes in production costs, we primarily provide quotes for unique orders. This ensures that you receive an accurate estimate tailored to your specific request.

Question 5

How Do I Pay for My Order?

Accepted Answer

Cash: Cash payments are accepted when visiting us in the Rochet Room.

For local online payments:NBD Mobanking:             Details:                 Bank Name: National Bank of Dominica                 Account Number: 100082596                 Reference: [Your Name]         For international online payments:PaypalWire Transfer

Question 6

How are orders prioritized?

Accepted Answer

Orders are handled on a first come, first served basis. This ensures fairness and helps us manage our workload effectively.

Question 7

Can I confirm my order before making the deposit?

Accepted Answer

Absolutely. We’ll review and confirm all order details with you before you make your deposit. However, please note that your order is only confirmed and production can begin once the required deposit has been received.

Question 8

Can I collect my order and settle the remaining balance later?

Accepted Answer

Orders are available for pickup or delivery only once the full balance has been paid. Any outstanding balance must be settled in advance of collection or delivery.

Question 9

Will I receive updates about my order?

Accepted Answer

Absolutely! We provide regular updates on the status of your order and will notify you of any changes to the estimated completion time. Your satisfaction and timely receipt of your order are our top priorities.

Question 10

Can I rush my order?

Accepted Answer

Rush orders may be accommodated depending on our current schedule and the requirements of your order. Please contact us to discuss availability. Additional fees may apply for expedited orders.

Question 11

How will I receive my order?

Accepted Answer

Once your order is ready, we’ll notify you and arrange your preferred delivery method.Local Orders:Pickup: Collect your order from the Rochet Room in Bath Estate.Roseau Delivery: Delivery to Roseau is available for a $15 fee. Please contact us for available delivery days.International Orders:International shipping is available via DHL or UPS, where available. Shipping fees are calculated based on your destination and order.

Question 12

How do I choose my size?

Accepted Answer

For custom orders, your measurements will be confirmed during the ordering process. For ready-to-wear pieces, please refer to our size chart.

Question 13

Does Rochet767 ship internationally?

Accepted Answer

Yes. We offer international shipping via DHL, with UPS available where applicable. Shipping rates and estimated delivery timeframes vary depending on your destination and will be confirmed with your order.

Frequent Asked Questions